Frequently Asked Questions
Here are some answers to the questions we receive the most about our services.
If we missed anything, please do not hesitate to contact us.
We’ll be happy to help.
BOOKING
I would like to book a house, what should I do?
Please make an enquire directly via the site or contact us by e-mail at [email protected]
We will get back to you within 24 hours.
If you prefer a faster connection you can also call us directly on +39 347 8590 108.
If you would like help exploring our collection of destinations and houses, don’t hesitate to contact us by e-mail or by telephone. We will get back to you to confirm house availability, discuss your trip and book your perfect house with you.
How can I contact Villas & Retreats?
You can contact Villas & Retreats by email, by telephone (WhatsApp) and through Live Chat and the forms present in this site.
Who will be my point of contact?
Our team will be your point of contact to discuss your holiday rental and help you choose your ideal destination and house. Once your house has been booked, our retreats specialists will help you to personalise your stay according to your requirements, organise extra services and discuss your wishes.
Who will be my point of contact?
Yes, you can place a hold on a villa for free! There are no credit card details required and this option gives you 2 days to decide.
Simply make a request for the villa you are interested in by filling up the form that can be found on the page of your chosen villa. Once you provide us with your name, contact details and travel dates, a pre-booking email will be sent to your inbox.
Our travel consultant contact details are included should you have questions about your villa, booking details or need more information on your destination.
Why do I have to pay a deposit ?
To reserve your property we ask you to pay a 30% deposit. Upon receipt of your deposit we will send you the Booking Confirmation and the “Accommodation Voucher”, which includes full information, driving directions, contact name and telephone numbers of housekeeper.
All tenants are advised to consider insurance needs in relation to travel, accident, medical and personal cover, Villas & Retreats cannot accept liability for any accident, injury, loss or damage sustained by tenants.
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned and we can supply a cancellation invoice upon request.
When is the full amount due ?
The final amount (balance) must be received 8 weeks prior to your check in date otherwise we reserve the right to cancel the booking and re-let the property.
Can I cancel my holiday and get a refund ?
In the unfortunate event of you needing to cancel all or part of your holiday we will be obliged to make the following charges:
Mid-range properties
- Cancel up to 60 days before your trip and 100% of deposit refundable.
- Cancel within 60 days of the trip and the reservation is non-refundable.
Luxury properties
- Cancel up to 90 days before your trip and only pay 50% of the total accommodation fees for the reservation.
- Cancel within 90 days of the trip and the reservation is non-refundable.
All refunds are subject to an administration fee of Euro €150,00.
EXTRA SERVICES
Can you help us book activities during our holiday?
V&R will be happy to arrange private tours, sightseeing and activities according to request. It is strongly recommended that any extra services are booked well in advance of your holiday to avoid disappointment.
A minimum of 8 weeks is recommended.
Fridge Stocking / Catering / Private chef
Should you want a fridge stocking or a catering for your party (either for a special evening or throughout your stay) this can usually be arranged.
Contact us leaving as much information as possible.
Can you help us organise a birthday surprise?
Yes, V&R may help you plan your special occasion.
People travel for many reasons. One of them is marking life’s most special occasions. From 1st birthday parties to 50th anniversaries, we strive to turn those special moments into memories that last a lifetime. Whether it’s decorating a home for the birthday or getting everything in place for a surprise proposal… V&R will do the best to make sure your happiest vacation memories aren’t just about where you go, but where you stay. For details, kindly submit an enquiry – we’ll be in touch soon!
Is it possible to get married in one of your villas?
Yest, it is possible. If you need a hand planning for a wedding we also offer a dedicated wedding consultancy service. Feel free to Contact us for any question you may have.
Can you organise travel transfers?
Yes of course ! We can organise this extra service once your booking has been confirmed. For costs and details, kindly submit a detailed enquiry to [email protected] .
Childcare
As a result of safety and security concerns which all clients have when sourcing child care or babysitting providers, we prefer clients to make themselves comfortable with and to carry out their own checks on such providers. What we are sometimes able to do is provide a list of child care and babysitting providers in the area of the villa where we have been able to identify such services exist.
USEFUL INFORMATION
Arrivals & Departures
To allow time for cleaning, we would ask you to arrive only between 4pm and 7pm on the first day of your stay, and to vacate the property by 10am on the departure day unless otherwise specified. If your arrival is delayed please contact your V&R Host immediately.
Vehicles
If you are intending to take or rent a sports or low slung car on holiday, we advise you to check at time of booking whether the access to the property allows for such a car in fact many of the properties are located along uneven roads. As some roads are passable using conventional vehicles, it is worth considering carefully the model of vehicle you choose to drive.Please check with V&R Team at time of booking.
Can I bring my pet?
Some properties are Pet friendly while others not. That said, in most of cases pets are on request only and subject to the owner’s prior agreement. Please check with V&R Team at time of booking.
Is the swimming pool always open?
The period when a swimming pool is open may vary depending on the property, the region, the weather at the time and even if a pool is open as cooler months may not be suitable for swimming. Kindly check with V&R Team for information regarding any specific dates and other information regarding the swimming pool.
